CUSTOMER SERVICE

Shortly after you place your order, you will receive an Order Acknowledgment email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information

We receive and may store any information you enter on our websites or give to us in our stores. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use any of our services. It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.

We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. All returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a verbal phone confirmation that you would like to return the gown and you must have a return authorization number from us. All returned gowns will have a 50% restocking fee applied from the full retail price of the gown. No manufacturer will take any gowns back from Kate Linde Bridal so therefore we must have a 50% restocking fee. In addition you will incur any shipping fees, transaction fees and insurance fees. Any Free promotional items are not returnable and will be charged full price. This amount will be deducted from the gown refund. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them.

All Wedding Gown orders canceled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. Bridal orders cancelled within three days may be subject to a cancellation fee. Kate Linde Bridal reserves the right to cancel, refund, or refuse any order. Kate Linde Bridal shall not be held liable for errors or omissions in pricing.
All Canceled Orders must be verbally done over the phone and followed up with a written request. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order, and they will not charge us then we will refund 100% of your money. Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer’s stock inventory cannot be canceled or changed. We will try to work with you on canceled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. In most situations it is up to the manufacturer.

Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.